Outsourced IT Services Support – Can You Afford Not To Have It?

Do you need your IT services to be up and running at all times? It’s a pretty straightforward question and of course for the majority of us the answer is an unqualified “yes”! Just ask yourself how much business you would lose if your systems were down for a day or even longer? IT systems are crucial in the business environment of today and when they stop working or crash, it is the productivity of a business that suffers.

Here we look at outsourcing your IT support services, what you should consider and the questions you should be asking yourself and a potential provider in order to ensure you find the right company to look after your systems.

Higher Productivity and Peace of Mind

By outsourcing your IT to the right company will result in fewer failures to your server, routers and workstations, reduced exposure to security risks and hence higher productivity. It will also allow you more time to do what you do best and that’s focusing on running your business. You will also have peace of mind that a competent and reliable third party is monitoring your systems. Outsourcing IT support services is now the preferred and most cost effective way for most small businesses.

So what should you consider when choosing your IT support provider?

  • How experienced are they?
  • Are they an established company with a good reputation?
  • Are they conveniently situated for an onsite visit?
  • Are your systems being remotely monitored to spot potential problems?
  • Do they have different packages of cover available?
  • Are they open about how much it will cost you?
  • Do they offer a bespoke service to suit your requirements?
  • Do they offer anti-virus and anti-spyware management?

Experienced, Established and the Right Fit

It is important to check their experience and you should find that an established company should have a portfolio of happy clients with glowing testimonials. You really want to know that you are choosing a support company that is used to working with a business like yours. Always meet them personally as you want to be working with somebody that you get on with and know that it’s the right fit.

Onsite Visits and Remote Monitoring

Location also comes into play, as although many issues can be solved remotely, it’s reassuring to know that your IT support company is not too far away in the event you do experience problems and a site visit is required! It can be a real bonus if your systems are being monitored to spot potential situations before they become problems.

Costs, Packages and Bespoke Assistance

To avoid any problems in the future, make sure that they are totally transparent with costs. Many IT support service companies offer different packages which can be paid for on a monthly basis so that you know exactly how much it will cost and many can offer totally bespoke assistance which is tailored to the needs of your business.

Choosing the right IT company is not quite so straightforward as saying you need it, and getting it right is vital. To have the performance of your hardware and software, monitored means that any potential problems are spotted before they impact on your business, so take your time choosing the right company.

What To Do Next

Why not give PSD Net a call to discuss your bespoke IT support service that will remotely monitor your systems 24/7? All calls are without obligation from a company that has been providing personal, friendly and cost-effective IT Support Services to companies in Kent, London and the South East for over fifteen years. You will know exactly how much you are going to pay and will also have the peace of mind that your systems are monitored 24/7.


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